I’m getting a message that I tried to upload my video too many times? If you get the message you have uploaded too many times use the Contact Us form to alert us. Please do not call. We can answer emails much more quickly and efficiently. Do leave a call back number in case we need to follow up via phone. We answer questions as quickly as possible, but your patience is appreciated. You can email firstname.lastname@example.org or call 312-369-8600 if you have issues.
Why is it taking so long to upload? As you prepare to upload, expect heavy server traffic at this point in the game. Take a deep breath and just roll with it. Your own internet connection may also slow this process. Be prepared. Get it started and then walk away if you need to in order to give the process time. Breath some more.
What browser is best? We have found out that Internet Explorer does not work well as a browser for the upload process. Please use MOZILLA, CHROME, or SAFARI.
Do I really need to check my internet connection/speed? YES!!! The better the connection/speed, the smoother the uploading process. This is especially true if you use a wireless internet routing system or work at a company where everyone at the station shares the same bandwidth. At a bare minimum, we recommend 1mb or faster uploading speed on your computer.
Should I use the back or refresh button during the process? NO!!!! The system is a sequential step-by-step process and using the back or refresh button during the video uploading process will cause problems.
What are common uploading problems issues I should know about in advance?
• Some school firewalls block uploads and won’t allow you to upload video. You may have to get permission or do it somewhere else. Please check with your IT department.
• Larger files need more internet uploading speed.
• If you share computers at work, please be sure to clear your session when you are finished. If you leave it open and someone else uses your computer to upload an entry, it could see your info defaulted in that session.
• Wireless internet is not the best to use for uploading but it can work. If at home, make sure no one else is playing online games or doing uploading/downloading things that may disrupt your bandwidth. If your wireless system drops the signal, you will have to start over.